Frequenly Asked Questions

Look Your Best Each Morning: Beauty Pillow supports the free flow of fluids during the night, preventing facial swelling for a more vibrant wake-up.

Wake Up Feeling Refreshed: By keeping your neck and back aligned, Beauty Pillow helps alleviate bodily pains, while reducing wrinkle formation.

Enjoy Younger-Looking Skin: Beauty Pillow embraces well-aging principles, keeping you younger looking for longer without sacrificing comfort.

We offer complimentary shipping with UPS Express Delivery, sending Beauty Pillow to your doorstep quickly at no additional charge for orders above 78$.

We believe in transparency and stand by your results. If you absolutely don’t like Beauty Pillow, we’ll refund your first purchase.

Simply send us an email at team@beautypillow.com, including your name, order confirmation number, and reason for return within 21 days of your package’s arrival. We’ll send additional instructions from there!

General questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (if the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been shipped yet.

Once your order is under the status "preparing for shipment", "shipped" or "delivered", then we cannot accept any changes to your order.

To make changes to your order, please reach out to support through the helpdesk

Proudly we ship worldwide! Follow our announcements for free shipping.

Once you've placed your order, it usually takes 24 to 48 hours to process your order for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them while choosing for a delivery method before confirming your order:

-United States: 2-3 days

-Europe & Great Britain: 3-5 days

-Canada & Australia: 5-7 days

-Rest of World: 6-8 days

Products

The Beauty Pillow is made from the highest quality visco memory foam. It has medium hardness and takes the shape of your neck, head and shoulders over time.

You can wash the SKIN+ cover at 30 degrees, with similar colors, without turning the cover inside out. You should close the zipper completely. The SKIN+ feature of the product is odourless, but still it is recommended to wash it before first use to cleanse the packaging scent.

Do not wash the pillow, it will crumble. You can wipe it with a damp cloth and air it.

The Beauty Pillow comes with a complementary specially designed SKIN+cover which has embedded probiotic capsules for hydrating your skin during sleep! When you take the case off, you will find the protective sleeve of the visco foam pillow. With only the sleeve on, you can see the deep cradles just like in the photos.

Payment

You can purchase on our website using a debit or credit card.

We additionnaly offer Amazon Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

We currently only support USD for charging our customers in their local currencies.

If your credit or debit card use another currency, then you will be charged in USD, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Shipping

Proudly we currently ship worldwide!

Once you've placed your order, it usually takes 24 to 48 hours to process it for shipment.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website

If you're not home, a new delivery will be attempted the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you