Warranty & Returns

Beauty Pillow products are made of high-quality materials and rigorous standards, so you get durable, long-lasting products. Still, we realize that sometimes things go wrong. To protect you against product defects, we provide:

a 3-year limited warranty for our pillows, starting from the date of purchase;
a 6-month limited warranty for our pillowcases, starting from the date of purchase.
The warranty is valid only if care and usage instructions have been followed. The warranty covers physical defects and alternations infringing functional benefits of the pillow and pillowcases. This warranty does not cover damage or failure resulting from misuse, abuse or normal wear and tear. For example, this warranty does not cover discoloration, color change (yellowing), stains, punctures, tears or abrasions. Additionally, surface imperfections or slight irregularities are a part of memory foam production and does not affect quality, functionality, and structural integrity of the product.

The pillow’s product life is 5 years. After this period, we recommend replacing the pillow.

Return Policy: 21 Night Sleep Trial and money back guarantee

In the unlikely event of you not adjusting to the benefits of Beauty Pillow, you can return them within 21 days from the date you receive the products and get a refund. Return shipping costs should be covered by the customer seeking the refund, making sure that the product is in it's original packaging, with manufacturer labels, usage instructions, and original packing slip.

 

Instructions:

Please send an e-mail to orders@beautypillow.com not later than 21 days from the date you receive the products, with the reason for seeking the refund, as we would like to know more about your dissatisfaction with our product. You will receive a return shipping address and further instructions by e-mail within 48 hours after your inquiry. The refund will be wired back to the original method of payment within 5 working days after we receive the return. Given the personal nature, the returned products will be disposed and not resold. So, every time you buy a Beauty Pillow product, you buy a completely new never used before item.