Warranty & Returns

WARRANTY

 

Beauty Pillow products are made of high-quality materials and rigorous standards, so you get durable, long-lasting products. Still, we realize that sometimes things go wrong. To protect you against product defects, we provide:

 

a 3-year limited warranty for our pillows, starting from the date of purchase.

a 6-month limited warranty for our pillowcases, starting from the date of purchase.

 

The warranty is valid only if care and usage instructions have been followed. The warranty covers physical defects and alternations infringing functional benefits of the pillow and pillowcases. This warranty does not cover damage or failure resulting from misuse, abuse or normal wear and tear. For example, this warranty does not cover discoloration, color change (yellowing), stains, punctures, tears, or abrasions. Additionally, surface imperfections or slight irregularities are a part of memory foam production and does not affect quality, functionality, and structural integrity of the product.

 

The pillow’s product life is 5 years. After this period, we recommend replacing the pillow.

 

RETURNS

 

21 Night's Sleep Trial and money back guarantee.

In the unlikely event of you not adjusting to the benefits of the Beauty Pillow, you can return them within 21 days from the date you receive the products and get a refund.

Terms & Conditions

  • The refund applies only to the pillow only.
  • The refund does NOT apply to
    1. The extra pillowcases bought in addition to the pillows
    2. Sleep masks
    3. Hair Accesories
    4. Face mitts
    5. Dressing Gowns
  • Return shipping costs should be covered by the customer seeking the refund.
  • To become eligible for the refund you must return the products in original packaging, with manufacturer labels, usage instructions, and the original packing slip.
  • If order is already shipped, customer should collect the order then return it if seeking the refund.

Return & Refund Instructions

  1. Please send an e-mail to orders@beautypillow.com not later than 21 days from the date you receive the pillow
  2. You need to share feedback on the refund reasons, as we seek to improve our products.
  3. You will receive a return shipping address and further instructions by e-mail within 48 Hours days after your inquiry.
  4. Shipment return needs to be sent to the manufacturing plant in Istanbul, Turkey for quality check and improvement purposes.
  5. You need to ship the products to one of the addresses received in the e-mail.
  6. The refund will be wired back to the original method of payment within 5 working days after we receive the returned item.
  7. Given the personal nature, the returned products will be disposed and not resold. So, every time you buy a Beauty Pillow product, you buy a completely new never used before item.