Beauty Pillow™ with 100% Silk Pillowcase on

WARRANTY

Beauty Pillow products are made of high-quality materials and rigorous standards, so you get durable, long-lasting products. Still, we realize that sometimes things go wrong. To protect you against product defects, we provide:

a 3-year limited warranty for our pillows, starting from the date of purchase.
a 6-month limited warranty for our pillowcases, starting from the date of purchase.

The warranty is valid only if care and usage instructions have been followed. The warranty covers physical defects and alternations infringing functional benefits of the pillow and pillowcases. This warranty does not cover damage or failure resulting from misuse, abuse or normal wear and tear. For example, this warranty does not cover discoloration, color change (yellowing), stains, punctures, tears, or abrasions. Additionally, surface imperfections or slight irregularities are a part of memory foam production and does not affect quality, functionality, and structural integrity of the product.

The pillow’s product life is 5 years. After this period, we recommend replacing the pillow.

RETURNS

21 Night's Sleep Trial and money back guarantee.

In the unlikely event of you not adjusting to the benefits of the Beauty Pillow, you can return them within 21 days from the date you receive the products and get a refund.

Terms & Conditions

• The refund applies only to pillow category.
• The refund does NOT apply to
  1. The extra pillowcases bought in addition to the pillows
  2. Sleep masks
  3. Hair Accesories
  4. Face mitts
  5. Dressing Gowns
• Return shipping costs should be covered by the customer seeking the refund.
• To become eligible for the refund you must return the products in original packaging, with manufacturer labels, usage instructions, and the original packing slip.
• If order is already shipped, customer should collect the order then return it if seeking the refund.

Return & Refund Instructions

1. Please send an e-mail to beautypillow@opontia.com not later than 21 days from the date you receive the pillow
2. You need to share feedback on the refund reasons, as we seek to improve our products.
3. You will receive a return shipping address and further instructions by e-mail within 48 Hours days after your inquiry.
4. Shipment return needs to be sent to the manufacturing plant in Istanbul, Turkey for quality check and improvement purposes.
5. You need to ship the products to one of the addresses received in the e-mail.
6. The refund will be wired back to the original method of payment within 5 working days after we receive the returned item.
7. Given the personal nature, the returned products will be disposed and not resold. So, every time you buy a Beauty Pillow product, you buy a completely new never used before item.

SHIPPING:

📦 FREE shipping on all orders above $80

✈️ Delivery timings will differ depending on the country of destination:

• United States: 2-3 days
• Europe & Great Britain: 3-5 days
• Canada / Australia: 5-7 days
• Rest of world: 6-8 days

Beware of additional costs on international shipments: 
Orders shipped outside of the US may be subject to import taxes, customs duties, brokerage fees, and other fees levied by the destination country. The recipient of an international shipment may be subject to such fees once a shipment reaches the recipient’s country. Customs policies vary widely from country to country, you should contact your local customs offices for more details. When customs clearance procedures are required, it can cause delays beyond the courier’s delivery estimates.

PAYMENTS:

🔐 We apply the following payment methods:

We process your online payment with the support of the external payment processor Checkout.com – a leader in the payments industry.

To enable maximum security of your online payment through our website we do not store your payment card data, which gets encrypted and passed to Checkout.com. To protect your data while transferring it to Stripe, we use recommended TLS/HTTPS security certificates.

On their end, Checkout.com fully complies with the Payment Card Industry Data Security Standards (PCI DSS), has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.

The operational currency of this online store is American Dollars (USD). Foreign currency exchange fees may be applied by the bank, which issued the debit/credit card, should your bank account be denominated in another currency than USD.